Payment and Delivery Terms

Below you will find detailed information about the available payment methods, delivery conditions, order processing times, the procedure for receiving goods, as well as return and warranty rules. Please read these terms carefully before placing an order, as confirming a purchase means that the customer agrees to the current rules of sale, payment, delivery, and acceptance of goods.

Payment

Available Payment Methods

We offer several payment options so that each customer can choose the most convenient payment format depending on the order value, product type, legal status, and delivery method. The availability of certain payment methods may depend on the cost of the goods, product category, delivery region, technical capabilities of the carrier, or individual supply conditions.

1. Installment payment from monobank You can complete your purchase through the “monobank Installment Purchase” service. The payment is divided into equal monthly installments, and the first installment is charged at the time the order is placed. The service provider is JSC “UNIVERSAL BANK”, NBU license No. 92, number in the state register of banks No. 226. The minimum installment amount is 1 UAH, the maximum amount is 400,000 UAH, the real annual interest rate is 0.000001%, and the available term is from 3 to 25 payments. Detailed information about the product is available at chast.monobank.ua.
2. Online card payment Orders can be paid for on the website using a Visa or Mastercard bank card. After the order is confirmed, the customer is redirected to a secure payment page to complete the transaction. Cards issued by Ukrainian and foreign banks are accepted if the transaction is supported by the issuing bank. Confirmation of successful payment is generated after the transaction is completed.
3. Bank transfer for legal entities For companies, institutions, organizations, and clients who require an official invoice, non-cash payment to the bank details of TOV “Titan Tekhniks” with VAT +20% is available. The invoice is issued by the manager after the order contents, stock availability, quantity, price, and shipping conditions have been confirmed. Shipment usually takes place after the funds are credited to the company account, unless otherwise agreed separately.
4. Payment via FOP If necessary, payment to the bank details of an FOP with VAT +5% may be offered. This format is used in individual cases and must be agreed with the manager before the invoice is issued. Before payment, the current amount, payment purpose, product availability, and list of supporting documents must be clarified.
5. Cash on delivery Cash on delivery is available for selected categories of goods through the delivery service. This payment method is usually applied to goods with a value of up to 5,000 UAH. Carrier services and the commission for transferring funds are paid by the customer according to the rates of the selected delivery service. For some goods, oversized items, custom orders, or made-to-order products, the manager may request partial or full prepayment.
The final available payment method is confirmed by the manager during order processing. In case of a technical price error, changes in stock availability, special supply conditions, or the need to clarify the configuration, the customer will be provided with updated information before payment is made.
Delivery

Delivery Terms and Receipt of Goods

Goods are delivered throughout Ukraine, and in some cases internationally subject to individual agreement. The order processing time depends on the time of confirmation, selected payment method, product availability in stock, the carrier’s schedule, and the specific nature of the product itself.

Delivery method Main conditions Estimated time
Nova Poshta within Ukraine Shipment to a branch office, parcel locker, or courier delivery to the recipient’s address. Delivery cost is paid by the customer according to the carrier’s tariffs. After shipment, a tracking number is provided. Usually 1–3 business days after dispatch
Self-pickup Available by prior agreement with the manager if the item is in stock at the warehouse or pickup point. Before visiting, you must wait for separate confirmation that the order is ready. On the agreed day after confirmation
Address delivery Performed by the delivery service to the customer’s address if this option is available for the specific location and shipment dimensions. Depends on the region and the carrier’s schedule
International delivery Available on an individual basis. Cost, timing, customs expenses, supporting documents, and shipping terms are agreed separately before payment. Individually agreed
  • Orders placed and confirmed during business hours are processed as a priority.
  • Shipment of paid goods usually takes place after confirmation of receipt of funds.
  • If an item is out of stock or supplied on request, the manager will separately inform the customer about the estimated delivery date.
  • Oversized, heavy, fragile, or non-standard goods may be subject to individual packaging and delivery conditions.
  • The customer must verify the correctness of contact details, phone number, city, branch office, or delivery address before confirming the order.
At the moment of receiving the goods, the customer must inspect the packaging, check completeness, confirm the absence of visible mechanical damage, and verify the model, quantity, and key specifications. If the packaging or goods are found to be damaged, it is recommended to record this immediately with the carrier’s representative and inform the store manager on the same day.
Returns

Return Conditions

Goods of proper quality may be returned within 14 calendar days from the date of receipt, provided that the product has not been used, retains its original commercial condition, consumer properties, full комплект, packaging, seals, labels, and documents confirming the purchase.

  • The return must be agreed with the manager before the item is actually sent back.
  • The cost of return shipping for goods of proper quality is generally paid by the customer.
  • Funds are refunded after the goods are received, inspected, and their condition is confirmed.
  • The refund period depends on the payment method, banking procedures, and internal request processing.

Certain product categories may have return restrictions in accordance with the current legislation of Ukraine or due to technical, hygienic, or individual product characteristics.

Warranty

Warranty Obligations

New goods are covered by a warranty in accordance with the legislation of Ukraine, the manufacturer’s terms, and the relevant product category. The specific warranty period may differ depending on the type of product and is indicated in the product description, documentation, or warranty certificate if such a document is provided by the manufacturer or supplier.

  • The warranty covers manufacturing defects and malfunctions that occurred through no fault of the user.
  • To submit a warranty claim, a proof of purchase, photo or video evidence of the defect, the serial number, and a description of the issue may be required.
  • In the event of a warranty case, the product may be accepted for diagnostics, repair, replacement, or another type of resolution according to the service center’s conclusion.
  • The warranty does not cover damage caused by improper use, mechanical impact, third-party interference, or violation of operating conditions.
Important

Additional Conditions

  • All delivery times are approximate and may change depending on the carrier, weather conditions, region, public holidays, or force majeure circumstances.
  • The manager has the right to clarify the payment method, delivery parameters, recipient contact details, and other information before final confirmation of the order.
  • If the customer refuses an order after the individual approval of supply, reservation of goods, special configuration, or made-to-order delivery, the conditions for refunding the prepayment are considered separately.
  • Information on product availability, dispatch times, and delivery terms posted on the website may be updated; final details are communicated by the manager during order confirmation.
  • Placing an order on the website means that the customer has read and agrees to the payment, delivery, return, and warranty terms.