Return and exchange policy
The company processes returns and exchanges of products of both proper and improper quality in accordance with the Law of Ukraine “On Consumer Rights Protection”. The return and exchange period for products of proper quality is 14 days from the date the product is received by the customer.
Timeframes and basic rules
- Return and exchange of products of proper quality are possible within 14 calendar days after the customer receives the product.
- The company acts in compliance with the Law of Ukraine “On Consumer Rights Protection”.
- Return shipping of products is arranged by mutual agreement between the Customer and the Company.
- The Company may refuse to accept returns or exchanges of products of proper quality if they belong to categories listed in the effective List of non‑food products of proper quality that are not subject to return or exchange.
Conditions for returning products of proper quality
The company accepts returns and processes exchanges of products of proper quality within 14 days from the date of purchase, subject to the following conditions:
- The product has not been used and shows no signs of use (scratches, chips, wear marks, stains, etc.).
- The product is fully complete and the original manufacturer’s packaging is preserved.
- All labels and factory markings are intact.
- The product retains its commercial appearance and consumer properties.
Return shipping costs for products of proper quality are generally covered by the Customer, unless otherwise agreed separately.
What is considered a product of improper quality
A product of improper quality is any product that does not comply with applicable standards, the requirements specified for this type of product, or the information provided by the manufacturer or seller.
Only those product categories that are specified by current legislation and/or explicitly listed in the Company’s assortment can be returned or exchanged as products of improper quality.
How to return a product
– Call +38 (061) 220‑0604 and inform us that you intend to return a paid product.
– Send the product via a delivery service to the address provided by the Company.
– Provide the shipment tracking number and the bank card number for the refund.
– After receiving and inspecting the parcel for compliance with the return conditions, we will refund the amount to your bank card or ship a replacement product within 5 business days.
– Call +38 (061) 220‑0604 and inform us that you intend to return a paid product of improper quality.
– Send the product via a delivery service and provide the shipment tracking number and the bank card number for the refund.
– After receiving the product and verifying the reported defects, the Company will refund the amount to your bank card or send a replacement product within 5 business days.
Return options and return address
- Returns and exchanges are processed via the “Nova Poshta” delivery service or at the following address: 69095, Zaporizhzhia, Shkolna St. 4.
- For returns of products of proper quality, all return shipping costs are borne by the Customer.
- If the product is recognized as being of improper quality, the Company may reimburse shipping costs according to prior agreement.
In line with the Law “On Consumer Rights Protection”, the Company may refuse to accept returns or exchanges of products of proper quality if they belong to categories listed in the effective List of non‑food products of proper quality that are not subject to return or exchange.
Important legal information
The Company relies on the Law of Ukraine “On Consumer Rights Protection” and the List of non‑food products of proper quality that are not subject to return or exchange. Current versions of these legal documents are available on official government websites.
Before purchasing and initiating a return, we recommend carefully reviewing the terms published on the website and, if necessary, clarifying any details with our customer support team.